The East West Slide is handled with care and goes through a strict quality control procedure before shipping. We do hope you love your purchase, however, if for some reason you are not satisfied with it, please return it to us for a refund. To receive a refund please contact us within 14 days from the next day after receiving your item. Original shipping and return delivery costs are the responsibility of the buyer, and we kindly ask you to return goods to us unused, in original packaging, undamaged in the condition they were received.
We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and tracked mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow two weeks from when we receive your return for it to be processed. Thank you.